Bus Directo - Málaga, Málaga

The C. P.

Puntuales y correctos

mel W.

Don’t have any doubts at all about using this transfer they are absolutely first class in all departments. We went down to estapona in a beautiful vehicle and was greeted by a smartly dressed driver who was stood in a prominent position with my name name clearly printed upon a large card. The return was just as good and cost in total £110 that was less than one way with local taxi firms. I booked through holiday extras.

Aine F.

I am looking for a contact email for this company. This is not good enough! Booked you guys for my return to the airport, husband and I stood at 2 separate areas where the buses collect from 9, 15 mins earlier than the bus told us! Waited waited and waited, nothing! Asked the receptionist if any driver had called, came in nothing! She called the lady said the bus is late! We waited again while panicking about getting there with enough time! After another 20 minutes I went in and the receptionist called again! Imagine since the last time the invisible bus had looked around and not seen us and drove off! Mmmm I don’t think so, the receptionist even questioned why no one had called the hotel, my number which is on the transfer voucher, asked people outside for their name or simply came into the hotel! I am fuming.. I have the receipt for the taxi I have taken in order to make our flight! I am looking to be reinbursed! ! I should known last year using them it was a car that came and crammed my family and another into it! I can imagine this is what happened this time!

Not to say the transfer from the airport wasn’t great waiting to leave for an hour with no air conditioning, we also stayed in the same hotel for years and always the 2nd or third stop! But this guy went the whole way down the beach front at 2 in the day where it is busy and impossible to get down! Again i didn’t mind but with no air conditioning is scandalous!

As I said I would like an email or contact for this company to address this further! I am very disappointed!

Abi M.

Zero stars,
Waited at the airport over 2 hrs for the driver, he then grabbed our luggage, so hard it flew up into the air, what a horrible welcome to this beautiful country, travelling with my 3 young children and he drove like a lunatic, braking hard, yelling and beeping at other drivers , don’t use this company! Cost me twice as much as a taxi, I’ve paid for the return to airport via love holidays, but will not be using them.
Please Check reviews first and don’t waste your money !!

Patrick F.

Beim Hinflug alles in Ordnung.
Für den Rückflug: 15 Minuten vor der Zeit am vereinbarten Ort. Nachdem der Bus nicht kommt, telefonisch Kontakt aufgenommen. Telefonisch mehrfach vertröstet, dass der Bus Verspätung hat, aber doch noch kommen wird. Dann plötzlich: Der Bus habe 20 Minuten am vereinbarten Ort gewartet und sei dann weggefahren. Auf der Bestätigung ist unsere Telefonnummer aufgeführt. Wir wurden aber nie angerufen.
Zusammengefasst: Schau selbst, wie Du den Flieger noch erreichst.

Samantha L.

Our flight was delayed by 2 hours, I emailed the company to make sure the driver wasn’t wasting his time waiting and they responded quickly reassuring me the driver is tracking the flight. Once we got to the shuttle, the driver was super helpful and a great, easy service overall.

mark S.

Left us with no return vehicle from Benalmadena to the airport.Instead of the driver telephoning me, they rang the hotel, who didn't inform us until after the pick up time. The driver had my number, the driver parked elsewhere for the pick-up instead of directly outside the hotel which we had paid for, obviously couldn't be bothered coming down a back road, although we had been dropped off directly at the hotel. Very poor response from the company when I rang them, girl on the phone just basically said it was our fault. Left out of pocket as we had to get two taxis for the return trip.

Travis B.

TOTALLY INCOMPETENT!!!

Booked through On The Beach

On The Beach, for some reason, booked the transfer company to pick us up from Gibraltar airport (despite us selecting MALAGA!).

Ok, that's not the transfer company's fault that OTB gave them the wrong airport for collection, however we were asked to provide the flight date, flight departure time, flight arrival time and flight number.

All of the information we provided was correct. Any experienced taxi company would have checked the flight number for delays and immediately realise that it was booked for the wrong airport!

When we arrived at Malaga airport we called the transfer company as we could not find our driver, only to be told very matter of fact that our driver was waiting for us in Gibraltar airport.

Furthermore, they simply fobbed us off by saying it was a mistake by OTB and did not offer us an alternative option (i.e. sending us a replacement taxi ASAP).

They simply told us they were told by OTB to go to Gibraltar airport, so that's what they done.

I pointed out the fact that they had the correct flight number which identified us coming into Malaga (NOT Gibraltar) but they were not interested and just kept saying OTB booked them for Gibraltar airport.

I own a taxi company myself and I know how things work. This is totally shambolic and amateur practice!

Any half-competent taxi operator would have checked the flight number for delays and immediately realised there was a problem with mismatched information and made contact to try to rectify the issue, not just blindly send a driver to the wrong airport in the hope that the customer turns up.

The result was we were left stranded at Malaga airport with no way of getting to our hotel, the transfer company refused to help us (simply blaming OTB and refusing to take any responsibility for not checking the flight number) and we had to make out own way there.

We complained to OTB and have been ignored and no refund has been issued.

AVOID!!!